Our refund & returns policy is different for tanginble and intangible items.
Game Currency, Game Items & Game Accounts Refund Policy (Intangible Items)
This is our refund policy related to all products/items which are to be used “in-game” (intangible, virtual items), items like: Game Currency – World of Warcraft Gold, SWTOR Credits, Powerleveling & Game Accounts:
- Refunds can only be provided if we fail to deliver you the purchased product within 24 hours of your purchase.
- Cancellation of an order is not possible (payments are usually instantly split/allocated to suppliers and game “farmers”).
- Please be sure to insert the correct details when ordering product which is used in-game (Game currency/gold, accounts and similar products). Make sure to insert the correct faction and character name where applicable. If you notice that you’ve made a mistake, please make sure to contact us right away. We can not cover or refund you once the item is delivered.
- Sometimes there are risks involved when using game services like purchasing game currency, accounts or powerleveling.
We do not cover these type of risks unless explicitly on the product page with “100% Safety Guarantee”.
Tangible Products & Items
This part of the refund policy refers to the tangible products – items that get shipped on your actual shipping or billing address:
- Refunds for tangible products are only provided if the item is “not as described” or faulty/broken.
- The item must be shipped back within 7 days to the following address:
- Please choose the provided options like Colors, Sizes carefully (where applicable). We can not provide replacement for those if you change your mind later on.
If you have any questions prior to purchase, please get in touch with us through our contact page.